Dedicated AI Outsourcing Team Transforms InsurTech Workflows
- 6 Dedicated AI Engineers Deployed
- 55% Reduction in AI Development Costs
- Claims Intake Automated with AI Outsourcing
Dedicated AI Team
A 6-engineer AI outsourcing unit covering ML, backend, data engineering, QA, and delivery management, onboarded and operational within the first week.
Claim Routing Engine
ML-based routing system assigning incoming claims by type, complexity, and adjuster availability, fully replacing the client's manual triage process.
Transparent Delivery
Structured two-week sprint cycles, shared reporting dashboards, and real-time delivery visibility across all stakeholders throughout the AI outsourcing engagement.
Document Intelligence
AI-powered extraction pipeline using OCR and LLMs to convert unstructured claim documents into clean, structured, and actionable data automatically.
Risk Scoring Model
Predictive model trained on historical claims data to flag high-risk and potentially fraudulent submissions at the point of intake, before manual review.
Production Deployment
Full AWS deployment with CI/CD pipelines, environment configuration, and live monitoring, ensuring reliable, stable performance from day one post-launch.
No In-House AI Capability to Build On
Challenge
Their 12-person tech team had no ML or AI engineers. Hiring locally wasn't viable within the timeline.
Solution
We assembled a six-engineer AI outsourcing team with direct InsurTech AI experience. The team covered ML engineering, backend development, data pipelines, and QA. They plugged into Plus Covr’s existing sprint cadence and began delivery within the first week.
Impact
AI development started within 10 days of engagement sign-off, with zero ramp-up.
Document Extraction Accuracy Enhanced
Challenge
Incoming claim files were inconsistently formatted across 25 carrier partners, causing frequent OCR errors and data loss.
Solution
The team built a preprocessing layer to normalize documents before extraction ran. AWS Textract handled structured fields, while GPT-4o resolved ambiguous and partially legible content using contextual inference. Parsed outputs fed directly into the claims system without any manual correction step.
Impact
Document extraction accuracy reached 94%, up from a manually estimated 61% baseline.
Adjuster Productivity Plateau
Challenge
Adjusters spent 35-40% of their day on intake review and manual claim rerouting tasks.
Solution
The AI routing engine took over triage and risk classification before claims reached any adjuster. Each claim arrived pre-scored and pre-categorized, with supporting documents already attached. Senior adjusters were automatically reserved for complex and high-risk cases only.
Impact
Adjuster productivity increased by 31%. Senior adjuster time on triage dropped by 65%.
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PWA Development
We built a Progressive Web App (PWA) for our client’s marketplace to enable both parents and children to upload, showcase, and sell toys online easily. Since the PWA design focuses on simplicity, it provides an intuitive interface that lets users list items quickly from any device -desktop, tablet, or mobile.
Treezor for secure payments
We integrated a secure payment gateway to provide users with a safe, protected transaction experience. By leveraging Treezor, we ensure that no banking details are stored on the platform. This robust solution offers secured and seamless payments without compromising sensitive information.
Integration with ID Now
To strengthen data security, we integrated IDNow into our client’s marketplace. IDNow ensures that critical documents like passports and IDs are not saved on the platform but are accessed directly through a secure channel during registration.
Authentic user access
To ensure that only verified users can access our services, we require all customers to complete Know Your Customer (KYC) verification. This helps create a trusted environment, prevents fraud, and provides a secure platform for safe transactions.
GDPR Compliance
By following GDPR standards, we have prioritized data privacy and protection, establishing stringent security measures to safeguard personal information. Our approach includes transparent data processing, secure data storage, and strict access control.
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