Have you ever ordered via the Starbucks app? If you have, you may be knowing that you have ordered an AI-powered chatbot to take your order. You can either speak or type or message. And then the AI chatbot platform will tell you when the order will be ready and the total cost. Similar is the case with Pizza Hut chatbot on Facebook Messenger.
Either you call it a buzzword or flourishing technology, but artificial intelligence has led to some of the best inventions so far. A chatbot is one among them.
In the age of personalised marketing, chatbots emerge as one of the best channels that offer a genuine one-to-one experience between brand and users.
Furthermore, the implementation of chatbots has transformed the way brands interact with users. Until now, chatbots have shown their significance in the banking sector, financial services, food industry, real estate, etc. In short, if you are working in the customer service industry, chatbots can help boost your business sales.
Smart companies are integrating intelligent chatots in the inbound marketing strategies. The AI chatbots revolutionise the customer service experience. With the interactive chatbots, companies give quick responses to the customers.
- What is a chatbot?
- Types of Chatbot
- What is a Chatbot Builder?
- The ChatMate
- Mobile Monkey
- Flow XO
- Watson Assistant
Before we explore the top chatbot builders of 2019, it’s important to understand the following two:
What is a chatbot?
The chatbot is an AI software having the ability to simulate a conversation with a user. You can integrate a chatbot with your messaging application, the website or mobile app.
Without a doubt, chatbots are the perfect replacement of repetitive tasks. That’s why companies use them for automating customer support.
From the technology aspect, you can understand that chatbots are the advanced version of QA systems, that leverage the artificial intelligence for progressive self-learning.
There are 3 Different Types of Chatbots:
- Support Chatbot
- Skills Chatbot
- Assistant Chatbot
To create a chatbot tailored to your business requirements, you need a chatbot builder.
What is a Chatbot Builder?
A chatbot development platform or chatbot builder is a staging that helps in building a chatbot for the web, mobile app or messaging.
There are different types of chatbot builders available in the market. Some provide you a simple-code interface with drag-and-drop functionality and visual editor. While others a bit complex that allows you to deploy code to voice applications like Alexa.
Not to mention, you will also find the more advanced versions, where chatbot will use machine learning to continuously evolve themselves from their interaction with users. These type of chatbots fall under the category of assistant chatbots and based on self-learning to deliver the optimum results.
Top 10+ AI Based Chatbot Builders to Consider:
If you are not tech-savvy and looking for easy to manage bots, this blog is definitely for you. All the below mentioned Chatbots works on the simple drag and drop approach. Let’s discuss these Chatbot builders one by one:
ChatMate is a chatbot builder platform that can assist you to in attending customers coming to your website. Be it any basic information or question, ChatMate can be your hero.
The Chatmate Features:
- Installation of ChatMate plugin on the website
- 24*7 engagement of visitors
- Qualified lead generation and traffic
- Customization of the chat window
- Handles multiple clients
- Instant business success
- Agent scheduling
- Shortcut messages
- Knowledgeable database
- Customer engagement
- Conversation flow
- Intent matching
- Sentiment analysis
With an empowering support strategy, they allow hassle-free connectivity to your customers via touch, text or voice user experience. Moreover, the sales growth solutions of this chatbot building platform deliver live chat tools with great chat team.
Accomplishments by Chatmate:
- 20+ Business Supported
- 25000 Chat engagements
- 220,000+ messages
- 50000 conversions
- 200 entities
- 98% satisfactory rating
Mobile Monkey is considered as the fastest growing chatbot builder. You will be surprised to know that Mobile Monkey is the favorite Facebook Messenger Marketing tool of Neil Patel.
This powerful chatbot builder offers an interactive interface. In fact, it makes the Facebook Marketing process easy and fun. This chatbot is free to use, therefore, becomes a must for Facebook marketers.
Here is the list of the features that make it stand out from others:
- Chat Blast: Send notifications and updates in messenger
- Upgrade Ads: Click to messenger ads for follow up
- Client Management: User administration and analytics report generation
- Wordpress plugin: Brings the power of chatbot into messenger
- Long Contact List: Built leads, landing pages, and checkboxes
- Auto respond comments: Runs events and contests
- Automate chat: Instant FAQs retaining user history
- Integrate Business Applications: Connect CRM, email and webinar
Well, what more can you expect from this free chatbot builder? For this amazing creation, Larry Kim (CEO of Mobile Monkey) was named “Marketer of the Year” by Search Engine Land.
This is another Facebook Messenger platform that utilizes the easy 'drag and drop' approach to create chatbots. This chatbot builder also allows easy integration to the plugins, smart AI, machine learning, and analytics.
Botsify features include:
- Pre-built templates
- Supports API
- Collects data
- Simple to understand the user interface
- Basic analytics
- Machine learning features
- Broadcast messages
- You can choose a free or paid version.
Although AI and machine learning will be challenging for those who have zero technical knowledge, so the drag and drop substitutes help in making the complete process simple.
For this situation, Botsify offers human takeover ability for a smooth transition from bot to an individual. The platform is free for one bot but paid for many.
Here are the 5 steps to be followed in the paid subscription:
- Login botsify.com
- Connect Facebook account
- Setup webhook
- Write chatbot commands
- Botisfy will start handling customer service
The Snatchbot platform promises to build the best possible messaging experience for the customers. Additionaly, there are plenty of robust features provided and enterprise-grade security to comply with regulatory mandates.
- Easy to build
- Script based
- Freely deployable analysis product
It's one of the best chatbots available to build, connect, and publish the unique AI-powered chatbot & communicate with the users in a better way.
Chatfuel is bot builder for Facebook Messenger that makes bot development easy. Notably, no coding skills are required to use Chatfuel. To point out, the free version gives access to approximately 5,000 subscribers.
Key features of Chatfuel:
- Communication management
- Even scheduling
- Activity monitoring
- Activity dashboard
- Automatic notification
- Reservation management
- Event scheduling
- Social media integration
- Multi-admin accounts accessibility
- Third party integration
Number of chatbots created - 360,000
Number of users serving - 17 million (globally)
Languages supported - 50
Plugins Developed using this Chabot Builder:
- Google search
- Bing search
- JSON API
- RSS Import
- Subscribe plugin
The paid version starts from $15/month & helps to get more subscribers and audience, including priority support for some extra data management features.
ChatterOn is one of the fastest chatbot builders that promise to build the bot under five minutes. If required, you can choose one chatbot from their already developed pre-bots & customize it with the help of a simple builder.
AI and machine learning algorithms are very solid. It’s because this chatbot supports a wide range of rich content inclusive of photos, gifs, buttons, videos, and carousels.
- Pre-built chatbots
- Easy to use
- Machine learning
- End to end solutions
- Well documented
- Business integration
- Rich content
The bot can also be monetized with the help of contextual ads from Radbots. ChhatterOn can be used for free with access to all the features.
But there is a restriction of 15000 messages. After that, you have to pay $0.0010 per message. And once you will touch the mark of 15,000 - this chatbot becomes budget friendly.
7. Flow XO
Flow XO is a comprehensive solution for building chatbots, hosting, and deploying them across different platforms. To emphasize, this clearly means you are not limited to FB messenger. Chatbot widgets can also be built for websites or can be integrated with suitable third-party platforms.
The features worth noting are:
- Virtual welcome mat
- Gathers information
- Answers simple questions
- Pre-filter leads
- Live Chat
- Accept payments
- Offers light-hearted entertainment
With an easy-to-use interface, this chatbot builder has a free version that anyone can try. The free version will give you access to all the features. But it is limited to just 500 interactions.
Whereas, the paid version starts with $19/month offering 5000 interactions.
Pandorabots is an amazing platform for building and experimenting but it requires decent coding skills. This offers a huge amount of flexibility allowing you to build anything you want.
It offers 1000 messages for free and two bots can be built. For 1000+ messages, you will look at $0.0025 per message for upto 100000 messages and 10 bots. If there is anything that exceeds this limit, then you have to contact Pandorabots for pricing.
This one is popular among bot enthusiasts for its fast and simple Facebook Messenger bots. Manychat is ideal for anyone who is simply starting to use bots as it has a free account offering unlimited broadcast and a few layers of customization. Paid account charges $10 per month for interacting with 500 subscribers and reaches upto $145 per month upto 25000 users.
Anyone can get started and build a bot in as little as two minutes without having any coding knowledge. With the help of drag and drop, conversations, responses are taken care of. And then you get the most important setup in a few minutes.
Formerly known as Motion.ai, Hubspot Chatbot Builder integrates with FB messenger, Slack, SMS, Email and the web. This makes it a flexible AI chatbot platform gearing towards visual workers as the backend platform is built on flowchart style setup.
Are you a project manager who is looking for an easy platform from the start? Hubspot is basically a content marketing company and helps you in qualifying leads, book client meetings and respond to a growing customer base.
Hubspot offers the chatbot builder as one tool in a larger Marketing Hub package inclusive of other features. Although the basic features are free, the startup plan includes $50/month, $800/month professional package and $3200+ enterprise package. If you are looking for marketing which is inclusive of chatbot on a single integrated platform, then Hubspot is the answer.
11. Watson Assistant
Developed by one of the leaders in the AI space, IBM, Watson Assistant is advanced AI-powered chatbots. The chatbot is pre-trained with the content from a specific industry and this chatbot understands the historical chat and call logs. It searches for an answer in the knowledge base, has clarity with customers, direct with human representatives and gives you training recommendations to hone the conversational abilities.
Watson Assistant runs on website, messaging channels, customer service tools and mobile app. This chatbot comes with a visual dialog editor which doesn’t require any coding experience to develop it.
LivePerson is the chatbot technology and works with innovative brands to deploy and optimize bots that enhances the sales and improves customer care. LivePerson’s conversational platform enables the AI-powered chatbots runs on different messaging channels inclusive of SMS, Whatsapp, Apple Business Chat, WeChat, Line and Facebook Messenger.
The AI based platform has a wide variety of capabilities. Conversation Builder, the company’s self-service chatbot building platform makes it simple to build an automated conversation with the help of point-and-click interface. Maven, the company's AI engine, works behind the scenes with advanced natural language understanding to detect intents and route conversations to the appropriate bots that are equipped to handle the conversation.
In addition to this LivePerson’s suite of proprietary AI technology, they have unmatched bot development and optimization expertise. This bot has 20 years of messaging transcript data, the industry’s largest conversation data set creating a unique view of the common intent for every industry.
Tars is a drag and drop bot builder used to create the Messenger bots or conversational interfaces for the website. It is straightforward to use with zero coding or development skills and there are different templates that you use to edit and customise. Tars aim at building bots generating leads and adding ROI to the marketing efforts.
The price starts at $499/month is the most advanced set of analytics and marketing tools available among builders.
Botkit is not just a bot builder, it is a comprehensive community of more than 7000 developers across the world. However, this is an impressive bot builder inclusive of visual conversation builder, open source libraries, built-in stats and metrics. Also, the rigorously tested code from some of the best bot builders can be used to power your own bots.
The free and paid version starts from $5/month depending on how many bots and active users you require.
Armed with the deep-learning based natural language understanding and adaptive multi-tasking abilities, Rulai and AI-powered chatbot for established brands. You can understand the context of the conversation, predict the behaviour of the user, grasp customer preferences, take actions, switch to different tasks and ask customers for more clarifications.
Rulai chatbot integrates with the most messaging channels, customer service software, enterprise business software and cloud storage platform. You can build a Rulai chatbot from scratch with its drag-and-drop design console. You can implement a pre-trained chatbot where the data is fed from a specific type of industry.
Let the Chatbot Building begin:
With the availability of these platforms, any individual without programming knowledge can create a basic chatbot. But to make your chatbot more personalized & interactive, it’s better to hire AI developers. With the help of expert AI developers, you can customize your chatbot to fulfil your business goals.
Customer satisfaction is a major key to the success of any business. And chatbot is one of the best solutions available to make your customers happy!