Have you ever ordered via the Starbucks app? If you have, you may be knowing that you have ordered an AI-powered chatbot to take your order. You can either speak or type or message. And then the AI chatbot platform will tell you when the order will be ready and the total cost. Similar is the case with Pizza Hut chatbot on Facebook Messenger.
Either you call it a buzzword or flourishing technology, but artificial intelligence has led to some of the best inventions so far. A chatbot is one among them.
In the age of personalised marketing, chatbots emerge as one of the best channels that offer a genuine one-to-one experience between brand and users.
Furthermore, the implementation of chatbots has transformed the way brands interact with users. Until now, chatbots have shown their significance in the banking sector, financial services, food industry, real estate, etc. In short, if you are working in the customer service industry, chatbots can help boost your business sales.
Smart companies are integrating intelligent chatots in the inbound marketing strategies. The AI chatbots revolutionise the customer service experience. With the interactive chatbots, companies give quick responses to the customers.
Content
- What is a chatbot?
- Types of Chatbot
- What is a Chatbot Builder?
- The ChatMate
- Mobile Monkey
- Botsify
- SnatchBot
- Chatfuel
- ChatterOn
- Flow XO
- Pandorabots
- ManyChat
- Hubspot
- Watson Assistant
- LivePerson
- Tars
Before we explore the top chatbot builders of 2019, it’s important to understand the following two:
What is a chatbot?
Source - Google Images
The chatbot is an AI software having the ability to simulate a conversation with a user. You can integrate a chatbot with your messaging application, the website or mobile app.
Without a doubt, chatbots are the perfect replacement of repetitive tasks. That’s why companies use them for automating customer support.
From the technology aspect, you can understand that chatbots are the advanced version of QA systems, that leverage the artificial intelligence for progressive self-learning.
There are 3 Different Types of Chatbots:
- Support Chatbot
- Skills Chatbot
- Assistant Chatbot
To create a chatbot tailored to your business requirements, you need a chatbot builder.
What is a Chatbot Builder?
Source - Google Images
A chatbot development platform or chatbot builder is a staging that helps in building a chatbot for the web, mobile app or messaging.
There are different types of chatbot builders available in the market. Some provide you a simple-code interface with drag-and-drop functionality and visual editor. While others a bit complex that allows you to deploy code to voice applications like Alexa.
Not to mention, you will also find the more advanced versions, where chatbot will use machine learning to continuously evolve themselves from their interaction with users. These type of chatbots fall under the category of assistant chatbots and based on self-learning to deliver the optimum results.
Top 10+ AI Based Chatbot Builders to Consider:
If you are not tech-savvy and looking for easy to manage bots, this blog is definitely for you. All the below mentioned Chatbots works on the simple drag and drop approach. Let’s discuss these Chatbot builders one by one:
1.The ChatMate
ChatMate is a chatbot builder platform that can assist you to in attending customers coming to your website. Be it any basic information or question, ChatMate can be your hero.
The Chatmate Features:
- Installation of ChatMate plugin on the website
- 24*7 engagement of visitors
- Qualified lead generation and traffic
- Customization of the chat window
- Handles multiple clients
- Instant business success
- Agent scheduling
- Co-browsing
- Shortcut messages
- Knowledgeable database
- Customer engagement
- Conversation flow
- Intent matching
- Sentiment analysis
With an empowering support strategy, they allow hassle-free connectivity to your customers via touch, text or voice user experience. Moreover, the sales growth solutions of this chatbot building platform deliver live chat tools with great chat team.
Accomplishments by Chatmate:
- 20+ Business Supported
- 25000 Chat engagements
- 220,000+ messages
- 50000 conversions
- 200 entities
- 98% satisfactory rating
2. Mobile Monkey
Mobile Monkey is considered as the fastest growing chatbot builder. You will be surprised to know that Mobile Monkey is the favorite Facebook Messenger Marketing tool of Neil Patel.
This powerful chatbot builder offers an interactive interface. In fact, it makes the Facebook Marketing process easy and fun. This chatbot is free to use, therefore, becomes a must for Facebook marketers.
Here is the list of the features that make it stand out from others:
- Chat Blast: Send notifications and updates in messenger
- Upgrade Ads: Click to messenger ads for follow up
- Client Management: User administration and analytics report generation
- Wordpress plugin: Brings the power of chatbot into messenger
- Long Contact List: Built leads, landing pages, and checkboxes
- Auto respond comments: Runs events and contests
- Automate chat: Instant FAQs retaining user history
- Integrate Business Applications: Connect CRM, email and webinar
Well, what more can you expect from this free chatbot builder? For this amazing creation, Larry Kim (CEO of Mobile Monkey) was named “Marketer of the Year” by Search Engine Land.